- First of its kind program at Quatrro which focuses on adopting & enhancing the Counselor Mindset of our sales team in order to build a profitable & sustainable customer relationship.
- Key aspects :-
The Counselor Salesperson (CSP) uses a 4-step consultative selling process that helps salespeople transition from simply making transactions to solving real business problems which includes:
- Counselor Mindset- How to understand the selling process as a function of the buying process and learn how to see the role of a salesperson as a consultant or counselor.
- Identifying Style - How to “read” the behavior of different people in order to accurately identify their Social Style. How to recognize the effect of one’s own style on others’ behavior.
- Creating Sales Effectiveness - How to define the importance of Versatility and the benefits it can have on work.
- Advocating- How to develop and present solutions that clearly address and solve customer’s business problems. How to bring out concerns, resolve objections and agree on next steps.
- Mastering Style Modification - How to meet other’s needs and expectations by modifying style behaviors. How to use specific behaviors (pace, voice, body language, focus) to display greater versatility to improve relationships and obtain better results.